Terms of Service

At Truonganhcustom, we appreciate your trust in our handcrafted custom paint services. By placing an order, you agree to the following terms of service:

1. Orders & Payment

  • All products are custom-made and require 7–10 business days for preparation before shipping.

  • Full payment is required in advance. We do not accept cancellations or refunds once the painting process has started.

  • All design details must be confirmed clearly before production begins.

2. Shipping

  • International shipping (e.g., to the US) typically takes 10–14 days, excluding processing time.

  • A tracking code will be provided after dispatch. We are not responsible for delays due to incorrect shipping information.

3. Warranty & Support

  • Every product includes a 12-month paint warranty, covering any peeling or flaking.

  • For support, contact us via Thai.truonganh@gmail.com or the Truonganh Custom Keys Facebook page.

4. Returns & Refunds

  • As each item is custom-made, we do not accept returns or refunds unless there is a defect in the product caused by us.

  • If you receive a defective item, please contact us within 7 days for assistance.

5. Use of Content

  • Product photos may be used for promotional or portfolio purposes unless you request otherwise at the time of ordering.

6. Changes to Terms

  • We reserve the right to update these terms at any time. All updates will be posted on our website.