FAQs

1. How long does it take to complete an order?

Since each product is custom-painted by hand, processing time is typically 7–10 business days (excluding Sundays and holidays).

2. How long does shipping to the U.S. take?

International shipping (e.g., to the U.S.) usually takes 10–14 days, depending on your location. Once your order is shipped, we will provide a tracking number so you can follow the shipment.

3. Can I request a custom design?

Yes! You can send us your images, ideas, or design descriptions. After you complete the payment, we will create a 2D draft for your approval. Once the design is confirmed, we will proceed to paint the product exactly according to the approved design, ensuring it reflects your personal style.

4. Is the product covered by a warranty?

Yes. All items from Truonganhcustom come with a 12-month paint warranty, which covers any kind of peeling or flaking. Just message us via Facebook or email for assistance.

5. Can I return or exchange a product?

Since all items are custom-made, we do not accept returns or exchanges unless there is a defect caused by us (e.g., incorrect design or production flaw).

6. How can I track my order?

After your order is shipped, a tracking number will be sent to you via message or email so you can check the delivery status online.

7. How can I contact the shop?

You can reach out to Truonganhcustom through: